Who is this article for?
Client Managers The level of access you have will depend on what has been set by the Client Administrators.
To create a new incident select the Report Incident button located at the top right of your main menu screen for AMS.
You will then be presented with a bespoke list of types on incident. From the list you will be able to create an incident based on the list options you have available. Select the type of incident you would like to report and a form will appear which needs to be populated with the relevant information.
Once you have completed the form the system will generate an overall summary which is then stored on the system. At this point you have a few management options for your incident report.
Confirm and notify
Once you are satisfied the information on the summary is correct, select this option to send the incident to someone else within the system.
IMPORTANT! Once you have selected Confirm and Notify you will not longer be able to edit anything you have input so please make sure this information is correct before confirming.
Save details without confirmation
This will save all the information you have filled in but will not notify. This would normally be used when all the information needed to report the incident is not available, allowing you to come back to it.
All reported incidents are given a unique identification number and you can use this number to search for them on the view incident page.