Who is this article for?
An Open Issue is something that is raised by a user when taking their assessment for a particular course. Depending on how your assessment is set up, the Open Issue could relate to anything from a problem with their physical work equipment, to ailments caused to an individual from using their equipment, to Feedback given by a user.
A Client Administrator will be able to view Open Issues for ALL users on the system.A Client Manager will only be able to view Open Issues for users within the group they are responsible for.
Closing issues from a users profile
To close down an issue for an individual user that has now been resolved first go to the Management System, and then select User from the menu on the left. You will be able to search for the users email address in the search bar at the top of this page. Then select 'View Training' to view their training timeline
Then use the Course drop down box in the top right corner to select the course that you wish to view the open issues for, for the purpose of this example we are selecting AssessRite 3.0
Several of our standard courses include an assessment at the end. These include AssessRite, AssessRite 3.0, Agile Working and Home Workers. You will need to make sure you select the correct course you wish to view the assessment for from this menu.
You will then be taken to that users training timeline for that particular course. Once you are here, please select to View the assessment report
This will take you to an Assessment Report page with four different tabs. You can click on the Issues tab which will show the Open Issues at the top of the page with a status of Not Started
Here you can select the drop down menu to update the status to In Progress or Closed, and then press 'Update Status'.
Closing issues from the Management System Dashboard
You can also bulk close down issues via the Dashboard. To do this simply select Management System (if you are already in another part of the Management System just select 'Home' on the left menu to get to the Dashboard).
You can select the relevant course you wish to view Open Issues for from the Data for: drop down menu. For the purpose of this example we are using AssessRite 3.0
If you only have one course which contains an assessment then your Dashboard will default to this when you go to the Management System. If you have multiple courses with assessments then you will be able to select the relevant one from the drop down.
This will show a pie chart showing the top 3 open issues for this particular assessment.
You can then click the link Click here to view issues for this assessment which will take you to an Assessment Issues Report showing all open issues for this assessment across your organisation.
Issues that need to be updated can be selected on the right hand side of the list. Once you have chosen the issues you want to close or update, you will need to press Add bulk note/change status.
The following 'Change status/Add note' page will then show, where you can change the status to In Progress or Closed, and also add a note if required at the same time.
The Open Issues will now no longer show on the Dashboard.